Nadia Petrov

Nadia Petrov is Director of Operations at Loom, where she oversees the internal systems and processes that keep one of the world's most async-first companies running. She has been at Loom for three years, joining when the company was navigating the operational challenges of a fully distributed team and leaving with a rebuilt operations stack that is now both async-first and AI-first.

The rebuild took 11 months and touched every part of how Loom's operations team works — from how decisions get made and documented to how vendors are evaluated and how headcount plans are built. The result is a system where AI handles the parts of operations work that are repeatable, and humans handle the parts that require judgment. Nadia is precise about where the line falls and why.

At BuildWithAI Summit, Nadia shares the full story of the rebuild — what they replaced, what they kept, the cultural resistance from the team that she didn't anticipate, and the three tools that turned out to matter most. A session for operations leaders who want to understand what an AI-first ops function actually looks like from the inside.